Data Breaches: Key Info & Safety Tips

Data breaches and identity theft are on the rise and can be deeply unsettling and frustrating, especially when it feels like so much is beyond our control. In the aftermath of a breach, it's natural to worry about the uncertainty of if – or when – your personal information might be used without your permission. 

As always, we are here to support you and answer any questions you may have. If you have any concerns or notice any unusual activity, please contact our dedicated support team at 855.489.2265.

 

What You Can Do:

We encourage you to monitor your accounts closely and report any suspicious activity immediately. For your protection, consider taking the following steps:

• Credit Score Monitoring: We are encouraging customers to take advantage of our free Credit Score tool within Online and Mobile Banking. Credit Score will monitor your credit report daily and inform you through alerts if there are any big changes detected, such as a new account being opened, a delinquency being reported, or an inquiry being made.

• Change Your Passwords: It's best practice to update your passwords on a regular basis, but if you are ever notified that your information has been compromised, it's especially important. We encourage you to periodically change your Online Banking password and any other service where your personal or financial information is stored. Your password should be something strong, secure, and unique. Do not use the same password for all your online accounts. A “strong” password should have at least 8 characters with a mixture of letters, numbers, and symbols. Consider using a password manager to help generate and keep track of your passwords. Utilize www.identitytheft.gov to report identity theft and get a recovery plan

• Enable Multi-Factor Authentication: In addition to changing your passwords, we recommend enabling two-factor authentication wherever possible for an additional layer of security for your account logins.

• Monitor Your Accounts: Regularly check your bank statements, credit reports, and any other financial accounts for any unusual activity. You can also take the opportunity to freeze your credit report if you’re concerned that your information was compromised. To freeze your credit report for free, you can contact each of the three major credit reporting agencies by submitting a request online, by phone, or by mail:

Equifax 

Experian 

TransUnion 

• Report Suspicious Activity Immediately: If you notice any unauthorized transactions or suspicious activity on any of your accounts, please contact us immediately at 855.489.2265. 

• Stay Alert & Be Cautious: Remain vigilant against potential phishing emails and other scams that may be designed to access your accounts or personal information. We encourage you to visit our Security Hub to learn more about how to protect yourself from these threats.

 

Our Commitment to You:

You can reach out to our Support Center if you have any questions or require assistance. We’re here to help. Thank you for your trust in Ivy. Your security is our priority, and we are committed to keeping your financial information safe.